Terms and Conditions
PLEASE NOTE THAT THE TERMS AND CONDITIONS STIPULATED WILL BE HELD STATUTORY BY THE COMPANY IN RELATION TO ANY WORK CARRIED OUT ON A CUSTOMERS BEHALF. BY AGREEING TO THE TERMS AND CONDITIONS THE CUSTOMER IS BOUND TO THIS BUSINESS CODE OF PRACTICE.
1) Requirements and Occurrences
1.1) Air conditioning: In certain vehicles, removal of the engine leads to a loss of pressure in the air conditioning unit requiring a re-gas, which is a service available at an extra cost.
1.2) Audio Units: Please ensure that any codes required after any reset are stored, this may be a result of the battery being disconnected during engine labour.
1.3) Car Alarm System: Please provide us with both the manual switch-off key for the car alarm and any remote control device.
1.4) Engine Management Faults: Some vehicles require fault code management of the engine memory requiring a reset with the use of diagnostic and assertion equipment, which is a service available at an extra cost.
1.5) Engine Numbers: It is a requirement by law that the original engine number is visually legible which can be found on the cylinder block of the engine. We reserve the right to refuse to continue with any work agreed to be conducted in the event of the engine number showing evidence of poor visibility, alterations or deletion. Any such findings will be reported to the police to avoid any assistance in relation to stolen vehicles. Any vehicle or engine block which requires further investigation by the police will be retained at our discretion. If such circumstances arise and we are unable to recondition or replace the existing engine as a result, the customer will still be liable for the fees related to any work carried out up until the point of detection.
1.6) Any vehicle that is sent into our workshop the interior must be clean and free of mould. Any vehicle found to have mould inside will be charged a mandatory cleaning of £50.00+VAT as this is to ensure the safety of our road testers.
1.7) Before sending any vehicle to our workshop to have any engine works carried out the vehicle must be free of any modifications, this will include any re-maps or performance modifications that can put stress on the engine once it has been rebuilt.
1.8) Any modifications to be found during the rebuild process will need to be removed at a cost to the customer in order to have a warranty on the engine works carried out.
2) Personal Belongings
2.1) Before the vehicle is provided to us it is the customer’s responsibility to remove any personal belongings within the vehicle. The company will not accept any liability in the event of any loss or damage to personal belongings for the duration that the vehicle is in our possession.
3.1) After processing an enquiry, we will be able to offer an initial estimate for replacing or reconditioning the existing engine block which includes the following: Cylinder block, cylinder head/heads, sump and only the internal engine components, the condition of the existing engine components cannot be determined until inspected, hence only estimates can be given.
3.2) Our estimates are based on any fault information received from the customer, however there are instances when reconditioning the engine requires further parts for successful completion of the job which may increase the cost of the initial estimation, in any instance notification will always be delegated to the customer, thus providing us with any known fault information during estimation is always essential to attain a more concise estimate.
3.3) Any initial time scales are only estimated as time scales can differ dependant on the condition of the existing engine components cannot be determined until inspected, hence only estimates can be given.
4.1) Once the vehicle has been booked in and collected by us we need a deposit for the engine removal, dismantling and assessment of your engine this cost is made up from any recovery charges and a rate set by Auto Data. This deposit is non-refundable and will be used in the case of any termination of works carried out on the vehicle.
4.1.2) This deposit must be paid within three days of the deposit being requested or the vehicle will be placed into storage.
4.1.3) Once the engine report has been sent to the customer, three days are granted for a decision to be made, if no decision has been reached or informed in writing from the customer, the cost for storage will be charged at £50.00 + vat per day.
4.2) Recovery payments must be made up front in order to secure a recovery slot.
4.3) Once the recovery deposit has been received this is non-refundable.
4.4) From the time of arrival of the recovery driver any waiting time required will be charged at a rate of £50+ VAT per hour. This works on a pro-rata basis.
5) Engine Replacement
5.1) Upon agreement of an engine replacement from our stock, the vehicles existing engine is subject to an exchange basis where the old engine will be kept by the company and replaced by a reconditioned engine which has undergone compulsory functionality testing procedure.
5.2) All supplied second hand engines come with a 3 month or 3,000 mile warranty.
6) Engine components
6.1) After the removal, dismantling of the engine and high pressure component cleansing, our experts will determine the component usability and likelihood of functionality for the remanufacturing process. Any components which cannot be reconditioned will incur extra fees in order to be replaced. Such components include the cylinder head, camshafts, cylinder block, cylinder liners, crankshaft, connecting rods, pistons, oil pump and sump. In such a situation the customer will always be contacted and advised of any extra fees due to non functionality of any existing engine components.
6.2) In some instances we may use reconditioned components from vehicles which operate in the same manner, ensuring they are tested and fully functional before any installation is carried out.
7) Ancillary Components
7.1) The parts required to recondition your engine may be acquired from existing engines in stock which can be second-hand parts or components which are specific to the same engine model, in any instance this will be at our discretion, ensuring any part provided does not affect the build quality of the engine.
7.2.1) Once a visual health check of the engine and its components have been carried out, a detailed report will indicate any work required as well as the inclusion of any necessary ancillary parts (components that assist the primary engine function) which are a requirement to recondition the engine. Ancillary components are not a part of the engine and will incur an extra cost. We do not accept components from the customer to be fitted under any circumstances.
7.2.2) Any quotations are priced to solely rebuild the engine and does not include a/c gas, antifreeze, sundries and cleansing the breather system which are required extras in order have a warranty on the engine.
7.2.3) If second hand components are used in the rebuilding of your engine the component will have no warranty unless stated otherwise.
8) Component replacement
8.1) In instances where recommended or essential replacements are required the customer will be contacted in advance to notify and breakdown the costs detailed in the full report to gain proceeding authorisation before any further work is carried out. The customer is responsible for providing valid contact details including name, home address, contact numbers and email addresses.
8.2) Once the customer has understood and agreed to the breakdown of costs, 50% of the total amount quoted must be paid before the reconditioning process is initiated. If the customer decides not to continue with having their engine remanufactured the outstanding balance in relation to the vehicle recovery, engine removal, dismantling, cleansing of any components and report analysis detailing engine condition and work required must be cleared in full before the vehicle can be released. The customer is not obligated to accept additional work however if such work is deemed as necessary in order to remanufacture the engine and approval is refused by the customer no further work will be carried out on the engine and the charges applicable will be due.
9) Termination of agreement
9.1) If the customer instructs us to cease work on their engine for any particular reason, they are obligated to pay for any work up until the point of instruction is received. Charges for labour will be at the hourly rate set by Autodata of £100.00 plus VAT. Any free of charge recoveries will be charged at a rate of £2.00 plus VAT per mile similar to RAC recovery with a minimum £100.00 plus VAT charge. The dismantled, cleansed engine and components will be placed in the trunk of the vehicle and await payment and release.
9.2) It is the customers responsibility to check all their parts are present before the vehicle leaves our premises. Once the vehicle has left our premises we will not accept any responsibility for the vehicle or any of its components and contents.
9.3) Once the customer has terminated works or no correspondence has been received, we will store the vehicle for a maximum period of three days. If the vehicle is not collected within this time frame the vehicle will be transferred to storage where charges will be applied.
10.1) The customer is obligated to have a valid insurance policy which is initiated before the commencement of work and for the duration the vehicle is in our possession. This is a requirement as any loss, theft or damage to the vehicle must be claimed through the customers own insurance, the company accepts no liability in any such incident.
11) Payment, road tests and delivery/collection
11.1) Once the job has been completed or the agreement has been terminated, the remaining 50% of fees and/or total balances must be cleared in full.
11.2) The customer gives full authorization for an insured employee to road test the vehicle.
11.3) Any additional electronic diagnostics whether on site or from an external source will be charged to the final bill.
11.4) Road tests can range from 50-100 miles, fuel for this service is chargeable to the customers final bill.
11.5) If the customer requires the vehicle or engine to be delivered this service may be provided at an extra cost which will be arranged for receipt within seven days.
11.6) If the customer is at the report stage or is collecting the vehicle or engine we oblige to store either or both for a maximum of three days. If no collection agreements have been proposed, the customer will be liable for any storage charges incurred after the three day period.
11.7) After a period of 30 days, the company may (at its discretion) sell or scrap the vehicle to cover costs incurred or any other balances owed to the company.
11.8) If you are to send just the engine into our workshop to be repaired, you must ensure that all ancillary components are removed and that the engine is free of any oil.
11.9)Please note that we do not provide supplier invoices to any of our customers.
12.1) Failure to comply with the delivery/collection agreement of the vehicle or engine and/or payment of any outstanding charges on the bill will result in a storage charge of £30.00 plus VAT per day when kept on site and £50.00 plus vat when the car must be sent to a secure impound. In addition, any correspondence sent to the customer will incur further fees of £45.00 plus VAT per item. Under the circumstances where no delivery/collection arrangements and payments have been arranged within ninety days of job completion or generation of the report analysis, the company is entitled to release or dispose of the vehicle under the Torts (Interference Of Goods) Act 1977 without affecting any statutory rights towards law suits claiming any outstanding balances and fees incurred.
12.2) Once a vehicle has arrived on site a deposit payment to initiate work is required. This payment will cover the cost to remove, dismantle, assess and report on your engine. Where the deposit has been paid and the customer decides to remove the vehicle before any works have been conducted, the cost for storage will be charged at £50.00 + vat per day including any recoveries deducted from the customers deposit refund.
13.1) We always aim to complete work within the estimated time frame advised to the customer as this is beneficial for both parties concerned. There are however instances where delays can occur due to minimal availability of the parts required or when ordering specific parts from another country in order to complete the job. In any case the time scale can only be an approximation and the company will not accept any liability for losses arising due to the onset of delays though we will endeavour to inform the customer if any such situation should occur.
13.2) In the event of any delays the company does not provide courtesy vehicles, nor will we reimburse any hire car costs.
14.1) The company will not accept any liability in relation to any engines, components or vehicles and vehicle items at any point whilst in our possession. In the unlikely event that an incident should arise it is the customer’s duty of care to have a valid insurance policy to file a claim. The customer will be liable to clear any balances owed to the company detailed in the sections above.
15.1) In order to retain the 1 year/12,000 mile warranty (whichever is first) the customer is subject to servicing the vehicle with the company. An initial running in service is required between 500-600 miles or 2 months (whichever is first) from the date of the invoice. The second service is required at 5900-6000 miles or 6 months (whichever is first) and every 5900-6000 miles thereafter until the end of the mileage allocation or warranty period in order to check and maintain engine durability.
15.2) For the first 500-600 miles all the engine components need to wear in so we ask you do not exceed 50MPH.
15.3) Between 500-600 miles your vehicle needs to come back to our premises for servicing. Prices are as follows;
Up to 1984cc: £90+parts+VAT 1984cc to 2498cc: £110+parts+VAT
2498cc and above £135+parts+VAT
15.4) The vehicle should not be used for any off road or racing purposes.
15.5) In order to maintain your warranty the vehicle needs to be serviced every 6 months or 5900-6000 miles (whichever comes first) thereafter. The prices are as follows;
Up to 1984cc: £110+parts+VAT 1984cc to 2498cc: £130+parts+VAT 2498cc and above: £160+parts+VAT
16.1) The engine or vehicle must be returned to us with the original invoices in any instance. If any internal components of the engine have been removed, replaced or rectified in any way by any person, other than our company, any warranty will subsequently become void.
16.2) The engine or vehicle must not have been subject to misuse i.e. overheating, neglect, modifications, repairs.
16.3) We shall not be liable under this guarantee for any fault in the engine arising from the installation or use of any defective service part.
16.4) Engines fitted with timing belts require the timing belts to be replaced every 20,000 miles which are checked at every service.
16.5) In the event of any work required under the warranty, the engine must not exceed the mileage or time set for service intervals. The mileage and times will be physically checked before any work is conducted. If any mileage or time allocations mentioned in the servicing section are exceeded, the warranty will be refused.
16.6) Once the vehicle has left the premises (collected or delivered), the warranty does not cover recovery, delivery or any form of third party costs incurred at any point in time (including faults via workmanship and defective parts), this is solely the customers responsibility.
16.7) If the vehicle is sold the warranty is non-transferable and will become void.
16.8) If the vehicle seems to be overheating or you hear any unfamiliar sounds from the engine bay you must stop driving the car immediately. Once the vehicle has been inspected it is at our discretion to determine whether the vehicle has been misused.
16.9) If any fault occurs due to non fitment of advisory items recommended on the engine breakdown report, the warranty will not cover any engine or ancillary component failure as a result. This includes components that we have not replaced.
16.10) In the event of any warranty work required, the period of warranty cover does not reset. Neither is the time taken to repair the vehicle added as an extension to the period of warranty cover.
16.11) Any warranty work must be booked in advance and is granted based upon availability, we cannot be held responsible for any delays or any third party costs as a result of delay.